SRV 312 Service Operations Management
Instructor: Mary Deming
The final assignment for the course is an 8 to 10 page Final Paper (excluding the title and reference pages), according to APA style guidelines, in which you will apply your learning to a chosen organization. You must use at least four scholarly sources, in addition to the textbook, to support your statements.
Focus of the Final Paper
In your Final Paper, identify and select a service organization you are familiar with (as an employee or customer). Once you have selected a service organization you need to address the following:
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