Case Study: Tix-Box
Cassie has worked for the last three years for Tix-Box, a ticket sales company based
in Brick Lane. She started with the company in the role of Box Office Assistant. A
year ago, as Cassie had achieved excellent sales and demonstrated top-class
customer service skills, she was promoted to the role of Assistant Box Office
In common with her 11 colleagues Cassie works a five-day shift pattern from Monday
to Saturday. As part of her duties she answers telephone queries, describes events
and venues, advises on seating and other matters and takes payment by credit or
debit card. She records data on a computerised booking system using her own login
profile. The Box Office Manager, Deborah, has universal access via her administrator
It is a busy office but at certain times (such as the first few hours of the booking
period for a particularly popular show or artist) bookings come in so fast that the work
can be very stressful for Cassie and her colleagues.
The Head of Finance, Edward, receives a sales report every month. As well as giving
financial figures the report gives a breakdown of each staff member’s ticket sales.
In 2012 the company were hired to handle bookings for the Merlinspike Festival, an
alternative arts event held in Devon over five days in May. The headline acts were
Adelaide, The Rollright Stones and eco-rappers Gandalf and the Hobbits. Demand
for tickets was unprecedented and Tix-Box had to take on extra staff in order to
handle the large number of bookings.
After the event the festival organisers contacted Tix-Box because security staff had
noticed overcrowding in parts of the festival site. An investigation showed that the
number of tickets collected by security staff was more than the number allocated to
Tix-Box. The discrepancy amounted to 250 tickets.
Deborah subsequently carried out an audit which revealed that, during the relevant
booking period, printer records showed an unusually large number classified as
either ‘rejected’ or ‘printer-test tickets’. When Deborah cross-referenced the printer
data with the computer terminal data she found Cassie’s log-in details. The total
number of anomalous tickets was 203.
Deborah prepared a report for Edward. Having read the report, Edward called Cassie
to his office. Cassie vehemently denied that she had done anything wrong. There
was a heated exchange which ended with Edward saying: “Get out. I don’t ever want
to see you here again”. A few minutes later Cassie left the Tix-Box building.
Tix-Box has recently received an ET1 form in which Cassie claims that she has been
Advise Edward on the merits of Cassie’s claim. You must explain the legal
issues relating to the unfair dismissal claim and advise Edward whether or not
Cassie potentially has a case.Page 3 of 3
In your answer you are required to refer to the relevant legislation and case
ASSESSMENT CRITERIA FOR EMPLOYMENT LAW COMPONENT
(Use this as a checklist before submission)
Clear explanation of the relevant law including case law
Application of the law to the case study
good structure and clear presentation
Relevant conclusions and recommendations
Appropriate references and bibliography
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