MSSU Gb320 Week 1 quiz 1

Question 1
“Communication technologies such as e-mail, instant messaging, text
messaging, cell phones, blogs, wikis, and wireless networking allow employees
to collaborate and complete their work from anywhere in the world.
True
False
Question 2
“Which of the following is an example of an internal organizational
communication?

A tweet sent to a customer about a private sale
that will take place tomorrow

A Web site advertising a company’s products

A meeting
of all department managers

An annual report sent to company stockholders

Question 3
“Today’s organizations prefer interactive, fast-results
communication, such as e-mail, instant messaging, text messaging, and cell
phones.
True
False
Question 4
“Daniel has altered figures on his firm’s financial statements to
make revenues for the quarter look higher. He thinks that doing this will cause
an increase in his firm’s stock price, which will make stockholders happy. He
has fallen into the ends-justify-the-means ethical trap.
True
False

Question 5
“Creating an environment for useful feedback is an effective way to
overcome communication obstacles.
True
False

Question 6
“Samantha’s poor listening skills cause her to miss much of what
her colleagues say during meetings. The barrier to communication she is
experiencing is a lack of language skill.
True
False

Question 7
“Which of the following is an example of horizontal communication
in an organization?

Four
payroll clerks meet to discuss a new payroll processing procedure.

A supervisor submits a progress report about a
current project to the vice president.

An employee suggests a way to improve customer
service.

A supervisor sends an e-mail message to all
division employees detailing the newest procedure for submitting expense
account reports.

1 points

Question 8
“The three basic functions of business communication are to

inform, entertain, and impress.

inform,
persuade, and promote goodwill.

inform, persuade, and explain.

inform, instruct, and entertain.

Question 9
Because your department has not reached its sales quota, your boss has
asked you to change figures to show that sales were higher than they actually
were. Which of the following questions is not important as you decide what to
do?

Is the action you are considering legal?

Are there other alternatives?

Can you discuss the problem with someone whose
advice you trust?

What is
the best channel of communication to use in responding to your boss?

Question 10
“Which of the following statements about formal and informal
communication channels is most accurate?

All relevant organizational information should
flow through formal communication channels.

Ideally, the heaviest flow of information within
an organization should be downward from decision makers to workers.

Managers should do everything possible to avoid
grapevine communication within an organization.

The longer
the lines of communication, the greater the chance for message distortion.

Question 11
“One advantage of oral communication over written communication is
that it minimizes misunderstandings.
True
False
Question 12
“While conducting an orientation session for new employees, Clayton
noticed looks of confusion on the faces of some listeners. He then paused and
asked his audience, “”What questions do you have so far?””
Clayton was striving to overcome interpersonal communication barriers by

questioning his assumptions, biases, and
prejudices.

improving his language and listening skills.

creating
an environment for useful feedback.

reducing physical distractions.

Question 13
“The three primary business communication functions are to inform,
to persuade, and to entertain.
True
False

Question 14
“Richard just learned that an untrue, negative rumor about him is
circulating around his workplace. He should ignore it because it will
eventually go away.
True
False
Question 15
“Covering up incidents, abusing sick days, lying to a supervisor,
taking credit for a colleague’s ideas, and inflating grades on a résumé are
examples of

breaking the law.

actions necessary to get ahead today.

unethical
actions.

workplace distrust.

Question 16
“Jessica sends her résumé to several companies. Unfortunately, it
is poorly formatted and contains several typographical errors. What kind of
communication barrier may this cause?

Bypassing

Differing frames of reference

Emotional distraction

Physical
distraction

Question 17
“Which of the following is an example of external organizational
communication?

An employee performance appraisal

A brochure
sent to a prospective customer

A report recommending a change in company
procedure

An e-mail message to employees about an upcoming
training seminar

Question 18
“Because your department has not reached its sales quota, your boss
has asked you to change figures to show that sales were higher than they
actually were. Which of the following questions is not important as you decide
what to do?

Is the action you are considering legal?

Are there other alternatives?

Can you discuss the problem with someone whose
advice you trust?

What is
the best channel of communication to use in responding to your boss

Question 19
“Which of the following is an example of an informal
organizational communication channel?

A supervisor gives a performance appraisal to
her subordinate.

An employee suggests to his supervisor a way to
increase productivity in his department.

Sales team members hold a virtual meeting to
discuss potential customers.

An
employee starts a blog to share her personal work experiences, opinions,
and observations.

Question 20
“Which of the following statements about communication in today’s
business organizations is most accurate?

Memos and letters still make up the dominant
forms of communication in the workplace.

Text messaging is considered unprofessional and
is rarely used by business organizations.

Web chat
is becoming the preferred communication channel for online customer service.

A company intranet can be accessed by anyone with
Internet access.

Place your order
(550 words)

Approximate price: $22

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency
Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more