operations management multiple ques

Question 1
1.

Operations management is applicable
Answer

mostly
to the service sector.

to
services exclusively.

mostly
to the manufacturing sector.

to
manufacturing and service sectors.

to
the manufacturing sector exclusively.

4 points
Question 2
1.

The responsibilities of the operations manager include
Answer

planning,
organizing, staffing, procuring, and reviewing.

forecasting,
designing, planning, organizing, and controlling.

forecasting,
designing, operating, procuring, and reviewing.

planning,
organizing, staffing, leading, and controlling.

designing
and operating.

4 points
Question 3
1.

Which of the following would not be an operations function in a
fast-food restaurant?
Answer

making
hamburgers and fries

advertising
and promotion

maintaining
equipment

designing
the layout of the facility

purchasing
ingredients

4 points
Question 4
1.

Which of the following is not a typical service attribute?
Answer

intangible
product

easy
to store

customer
interaction is high

simultaneous
production and consumption

difficult
to resell

4 points
Question 5
1.

The Dulac Box plant produces 500 cypress packing boxes in two
10-hour shifts. What is the productivity of the plant?
Answer

25
boxes/hr

50
boxes/hr

5000
boxes/hr

none
of the above

not
enough data to determine productivity

4 points
Question 6
1.

Current trends in operations management include all of the
following except
Answer

just-in-time
performance.

rapid
product development.

mass
customization.

empowered
employees.

All
of the above are current trends.

4 points
Question 7
1.

Which of the following is true about business strategies?
Answer

An
organization should stick with its strategy for the life of the business.

All
firms within an industry will adopt the same strategy.

Well-defined
missions make strategy development much easier.

Strategies
are formulated independently of SWOT analysis.

Organizational
strategies depend on operations strategies.

4 points
Question 8
1.

A firm can effectively use its operations function to yield
competitive advantage via all of the following except
Answer

customization
of the product.

setting
equipment utilization goals below the industry average.

speed
of delivery.

constant
innovation of new products.

maintain
a variety of product options.

4 points
Question 9
1.

Which of the following is not an operations decision?
Answer

maintenance

price

layout
design

quality

inventory

4 points
Question 10
1.

Which of the international operations strategies uses the
existing domestic model globally?
Answer

international
strategy

global
strategy

transnational
strategy

multidomestic
strategy

none
of the above

4 points
Question 11
1.

Which of the following statements is true about operations
strategy?
Answer

It
should support the corporate strategy.

It
should help achieve the operation’s mission.

It
should be integrated with the other functional areas’ strategies.

It
should promote competitive advantage.

All
of the above are true.

4 points
Question 12
1.

Forecasts
Answer

become
more accurate with longer time horizons.

are
rarely perfect.

are
more accurate for individual items than for groups of items.

all
of the above

none
of the above

4 points
Question 13
1.

The forecasting model that pools the opinions of a group of
experts or managers is known as the
Answer

sales
force composition model.

multiple
regression.

jury
of executive opinion model.

consumer
market survey model.

management
coefficients model.

4 points
Question 14
1.

A product’s life cycle is divided into four stages, which are
Answer

introduction,
growth, saturation, and maturity.

introduction,
growth, stability, and decline.

introduction,
maturity, saturation, and decline.

introduction,
growth, maturity, and decline.

none
of the above

4 points
Question 15
1.

Quality function deployment (QFD)
Answer

determines
what will satisfy the customer.

translates
customer desires into the target design.

is
used early in the design process.

is
used to determine where to deploy quality efforts.

all
of the above

4 points
Question 16
1.

The work order
Answer

shows,
in schematic form, how the product is assembled.

lists
the operations, including assembly and inspection, necessary to produce the
component with the material specified in the bill of material.

provides
detailed instructions on how to perform a given task.

gives
the instruction to make a given quantity of a particular item, usually to a
given schedule.

is
used to signal a change in work priorities.

4 points
Question 17
1.

According to the manufacturing-based definition of quality,
Answer

quality
is the degree of excellence at an acceptable price and the control of
variability at an acceptable cost.

quality
depends on how well the product fits patterns of consumer preferences.

even
though quality cannot be defined, you know what it is.

quality
is the degree to which a specific product conforms to standards.

quality
lies in the eyes of the beholder.

4 points
Question 18
1.

ISO 9000 seeks standardization in terms of
Answer

products.

production
procedures.

suppliers’
specifications.

procedures
to manage quality.

all
of the above

4 points
Question 19
1.

A successful TQM program incorporates all of the following
except
Answer

continuous
improvement.

employment
involvement.

benchmarking.

centralized
decision-making authority.

none
of the above, a successful TQM program incorporates all of the above

4 points
Question 20
1.

Based on his 14 Points, Deming is a strong proponent of
Answer

inspection
at the end of the production process.

an
increase in numerical quotas to boost productivity.

looking
for the cheapest supplier.

training
and knowledge.

all
of the above

4 points
Question 21
1.

A fishbone diagram is also known as a
Answer

cause-and-effect
diagram.

poka-yoke
diagram.

Kaizen
diagram.

Kanban
diagram.

Taguchi
diagram.

4 points
Question 22
1.

Three types of processes are
Answer

goods,
services, and hybrids.

manual,
automated, and service.

process
focus, repetitive focus, and product focus.

modular,
continuous, and technological.

input,
transformation, and output.

4 points
Question 23
1.

The use of information technology to monitor and control a
physical process is known as
Answer

process
control.

computer-aided
design.

information
numeric control.

numeric
control.

none
of the above

4 points
Question 24
1.

An approach to location analysis that includes both qualitative
and quantitative considerations is
Answer

locational
cost-volume.

factor
rating.

transportation
model.

assignment
method.

make
or buy analysis.

4 points
Question 25
1.

Breakeven is the number of units at which
Answer

total
revenue equals price times quantity.

total
revenue equals total variable cost.

total
revenue equals total fixed cost.

total
profit equals total cost.

total
revenue equals total cost.

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