Post University Bus311 final exam

Question 1
Contacting people in a job candidate’s online network for background
information ________

A.

is illegal unless the candidate has listed them
as references.

B.

occurs very rarely, since most employers don’t
have time to check online networks.

C.

is impossible if the candidate does not provide
contact information.

D.

violates Facebook and LinkedIn user agreements.

E.

is becoming more common among employers.

Question 2
When using the direct approach to deliver negative messages, you
________

A.

begin with a buffer.

B.

should not include reasons for the decision or
information.

C.

should end the message on a respectful note.

D.

can expect
your audience to be offended.

E.

should not worry about tone.

Question 3
Which of the following would be an appropriate handout to accompany an
oral presentation?

A.

An interesting but unrelated news article

B.

A list of
relevant websites

C.

A photo of you, with a caption listing all of
your qualifications

D.

A brief note explaining that, unfortunately,
there will be no time for questions.

E.

Any of the above

Question 4
Speaking from notes or an outline is often effective because __________

A.

you can look at the notes instead of at your
audience.

B.

you can
maintain a natural speaking flow.

C.

it reduces the likelihood that you will
improvise.

D.

it enables you to read the presentation
word-for-word.

E.

it takes far less to prepare than writing out the
entire presentation.

Question 5
“What are your plans for expanding you sales to the European
market?” is an example of ____

A.

a closed-ended question.

B.

an
open-ended question.

C.

a restatement question.

D.

an inappropriate question.

E.

a conclusion.

Question 6
Which of the following isnot included in
the prefatory parts of a formal report?

A.

Cover

B.

Letter of authorization

C.

Introduction

D.

Table of contents

E.

Title page

Question 7
One effective way to arouse interest at the start of a speech is to
________

A.

always start things off with a joke.

B.

unite the
audience around a common goal.

C.

tease the audience by not mentioning specifically
what you’ll be talking about.

D.

say something outrageous, such as an insulting
comment about an audience member.

E.

do none of the above.

Question 8
In a positive message, the main idea is presented _______

A.

in the first sentence of the middle paragraph.

B.

at the end of the middle paragraph.

C.

right at
the beginning of the letter.

D.

in the last sentence of the letter.

E.

by implication only.

Question 9

The purpose of a resume is to ______

A.

induce the reader to hire you.

B.

list all your skills and abilities.

C.

get you an interview.

D.

take the place of an application letter.

E.

exaggerate your qualifications and impress potential employers.

4 points
Question 10
“Accounting Services is here to assist you during our transition to
electronic billing” is an example of which type of buffer? ________

A.

good news

B.

cooperation

C.

understanding

D.

fairness

E.

appreciation

Question 11
To illustrate how your department’s budget will be distributed by
percentage and type of expense, you should use _______

A.

an organizational chart.

B.

a Gantt chart.

C.

a pie
chart.

D.

a line chart.

E.

an inverted pyramid.

Question 12
Generally speaking, bad news for employees should be delivered using
_________

A.

blunt language.

B.

the direct approach.

C.

the
indirect approach.

D.

passive voice.

E.

subordinates.

Question 13
When it comes to the job search, volunteering __________

A.

has little to no value, since it does not involve
working for pay.

B.

is helpful only for those seeking employment in
the nonprofit sector.

C.

should not be mentioned, since many employers
view it as a waste of time.

D.

can
provide valuable networking opportunities.

E.

is helpful only if it allows you to do temporary
work for a potential employer.

Question 14
Your goal in the initial screening interview is to _______

A.

explain your greatest strengths in depth.

B.

distinguish
yourself from other candidates.

C.

clinch the deal.

D.

provide as much detail as possible about
positions you’ve held in the past.

E.

convince the interviewer that you need a decision
right away

Question 15
Do not include on your resume items that could encourage
discrimination, such as ______

A.

home address.

B.

hobbies.

C.

marital
status.

D.

military service.

E.

management experience.

Question 16
Transitional words and phrases
________

A.

tie
ideas together and show how one thought is related to another.

B.

help overcome poor organization.

C.

are essential to analytical reports but
unnecessary in informational reports.

D.

generally confuse readers, especially in
online reports.

E.

do all of the above.

.

Question 17
The second stage of interviews (following screening) is the ______
stage

A.

in-depth

B.

narrowing

C.

exploration

D.

elimination

E.

selection

Question 18
In a negative message, which of the following would be the most
effective alternative to stating, “We cannot afford to continue this
program”? _______

A.

The program will conclude on May 1.

B.

Much as we would like to support it, the program
will be stopped.

C.

Due to a new company policy, we can no longer
fund this program.

D.

There’s no more money to extend this program.

E.

To no one’s surprise, this program will be cut as
of May 1.

Question 19
When making a routine request, you should begin with _______

A.

an indication of the importance of your request.

B.

a statement of who you are.

C.

a clear statement of the main idea or request.

D.

a question.

E.

a humorous comment.

Question 20
Sources of secondary information include _______

A.

first-hand observation.

B.

in-person interviews.

C.

newspapers and periodicals.

D.

experiments.

E.

an online survey designed specifically for your
project.

Question 21
At the beginning of a research project, you need to ________

A.

develop a formal outline that you plan to stick
to throughout your researching and writing.

B.

familiarize yourself with the subject.

C.

just jump in by finding resources on the Internet
and taking notes from them.

D.

develop the conclusion you want to reach and
start looking for evidence that supports that conclusion.

E.

try Google to see if it provides enough
information, and if not proceed to databases and other sources.

Question 22
An index _________

A.

may include the names of important persons
mentioned in your report.

B.

lists only the names of authors cited in the
report.

C.

is never necessary in business reports.

D.

should always be prepared by someone other than
the author of the report.

E.

all of the above are true.

Question 23
________ interviews allow one or more interviewers to meet with several
candidates simultaneously and to observe how candidates interact with potential
peers.

A.

Panel

B.

Group

C.

Team

D.

Collaborative

E.

Inclusive

Question 24
Searching LinkedIn to learn about the managers you will meet in an
upcoming interview _____

A.

is unethical, since LinkedIn profiles are
private.

B.

is acceptable as long as you never reveal that
you have done it.

C.

requires that you ask their permission
beforehand.

D.

can make it easier for you to build rapport
with your interviewers.

E.

hinders your chances of success by making you
seem desperate for employment.

Question 25
When using the AIDA approach to persuasion, the closing should _________

A.

urge the audience to take the action you are
requesting.

B.

provide additional evidence and detail not
covered in the desire section.

C.

explain the steps needed to implement your ideas.

D.

warn the audience that bad things will happen if
they don’t listen to you.

E.

do all of the above.

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