Trident Bus499 full course (all cases and slp)

Module
1 – Case
THE
BALANCED SCORECARD & THE FINANCIAL PERSPECTIVE
Assignment Overview
In this module’s Case Assignment you will be introduced to the
Balanced Scorecard concept and will begin to consider how organizations link
strategy with the Balanced Scorecard approach. We will look at the
interrelationship of strategy and the Balanced Scorecard approach in more depth
later on in this course. For now, however, it is good to understand the
fundamentals of the BSC and to consider examples of how organizations have
integrated the BSC approach into their daily operations in a fashion that reflects
the strategy of the respective organizations.
To prepare for this Case Assignment, read the resources on the
Background page. You’ll note that one of those articles is:
Martello, M., Watson, J., & Fischer, M. (2008). Implementing
a balanced scorecard in a not-for-profit organization. Journal of Business
& Economics Research. 6(9), 67–80. Retrieved from.cluteonline.com/index.php/JBER/article/view/2471/2517″>http://journals.cluteonline.com/index.php/JBER/article/view/2471/2517
This is the case study you will be evaluating for this
assignment. Note that there is an option to download the PDF file rather than
using the PDF viewer on this page. This may save you some frustration.
Case Assignment
After reading this article, formulate an argumentative essay
around the following thesis statement:
·
Cattaraugus County ReHabilitation Center did an effective job of
implementing a Balanced Scorecard approach in a fashion that reflects its
organizational mission and vision.
If you do not think this thesis is accurate, you can argue that
the center did not do an effective job.
Assignment Expectations
Your analysis should be structured in terms of the following
four perspectives (you will be using essentially this same comparative
evaluation framework for the first four modules of this course):
Introduction:In this part of your essay, set
up your argument by introducing your topic and presenting your position or
thesis statement somewhere in the introductory paragraph.
Analysis:In this section, present
several arguments in favor of your thesis statement. Make sure you discuss how
the center used the scorecard quadrants to align with organizational strategy
(or how it failed to do so).
Conclusion:Wrap up your argument with a clear
and cogent synopsis of your findings. Do your best to convince your reader (aka
your professor) that your position is valid.
Additional Instructions: Your argumentative essay
should be 3–4 pages in length (not counting your title page or references). You
must include a title page and a list references. APA formatting is preferred.
Do not paste sections of text into your essay. All of your work must be written
in your own words. It’s OK to use a short quote now and again, but quotations
must be in quotation marks and properly cited. In-text citations should be used
anytime you are borrowing somebody else’s ideas or information. That is to say,
if you are borrowing a thought from a publication from G. Jetson’s article
written in 2010, that section of text must be followed with (Jetson, 2010).
Quotations, data, and general ideas (put into your own words) should all be
cited.

SLP
Module
1 – SLP
THE
BALANCED SCORECARD & THE FINANCIAL PERSPECTIVE
The purpose of the Session Long Project is to give you the
opportunity to explore the applicability of the module to your own life and
work. This is done in a number of different ways—sometimes with cumulative
papers, sometimes with practical hands-on experimentation, sometimes with
reflections on a place of work or life. The common thread is personal
application, aimed at demonstrating a cumulative knowledge and understanding of
the course material.
For this course, the Session Long Project will take the form of putting
together background from each of the four perspectives for a balanced scorecard
approach to an organization or organizational unit with which you are familiar.
In the final module (Module 5), you will have a go at strategy mapping. You
won’t be building a complete Balanced Scorecard—that would be far beyond our
current scope—but you’ll have a chance to see what goes into it and how it gets
put together into a coordinated whole. As in the Cases, you’ll be drawing on
your previous coursework to help.
The Module 1 assignment has two parts. First, identify an
organization in which you have access to at least some information concerning
financial data, staffing and human resource systems, marketing and customer
relations, information systems, and operations. While most material on the
Balanced Scorecard is written from the private, for-profit point of view, it’s
perfectly possible to use this approach with public or non-profit organizations
as well.
For the second part of this assignment, consider the
organization’s mission and strategy from the perspective of its financial
operations (from your work on the Case, your previous coursework, and your
background reading, you should be reasonably clear what such operations are).
In this section of the assignment you’ll begin to identify objectives and
measures relevant to that perspective. If you’re unclear on just what
objectives and measures are, here is a presentation that describes what they
are and how to write them: .trident.edu/content/enforced/40324-BUS499-AUG2014-2/Modules/Module1/111991ObjectivesMeasuresTargets&ActionPlans.ppt?_&d2lSessionVal=J4G2RKoFFIk5ANVyLILwBMmpz&ou=40324″>Objectives,
Measures, Targets & Action Plans.
SLP Assignment Expectations
When you have thought about it and made your selection, specify
(in 2–3 pages):
·
The name of your organization
·
What this organization does—its mission, vision, and overall
strategy
·
The access you have to information about this organization.
Remember, you’ll need information about its financial performance, marketing,
internal operations, strategy, and management systems.
Once you’re reasonably clear on what’s involved, think about
your organization and its finances, and then:
·
Identify at least three objectives for improving the
organization’s financial position and show how they relate to the
mission, vision, and strategy of the organization.
·
For each objective, develop at least one meaningful performance
measure (metric).
·
For each objective, identify at least one expected level of
performance (target).
·
For each objective, identify at least one new action or program
that needs to be developed to ensure successful implementation of the
organization’s strategy (initiative).
Here’s a table that you may wish to copy and fill in:

Objective

Measure

Target

Action

Module 2 – Case
BSC FLEXIBILITY & THE CUSTOMER PERSPECTIVE
Assignment Overview
In the last module we looked at
the Balanced Scorecard and how it is implemented from a “purist’s
approach,” just touching on the flexibility of the tool. In this module,
we are going to look at the BSC from more of an adaptive approach. That is to
say, how adaptable is this tool given the wide variety of organizations out
there in the world?
In this assignment you are
asked to study the required readings and to read the following case study:
Basu, R., Little, C., &
Millard, C., ( 2009). Case Study: A fresh approach of the Balanced Scorecard in
the Heathrow Terminal 5 project. Measuring Business Excellence. 13(4). 22–33.
Retrieved from.perf-ex.co.uk/wp-content/uploads/2012/04/T5-case-study-MBE-papaer.pdf”>http://www.perf-ex.co.uk/wp-content/uploads/2012/04/T5-case-study-MBE-papaer.pdf
Case Assignment
After reading this article,
write an essay in which you compare and contrast the Balanced Scorecard
utilized by the British Airport Authority (BAA) at Heathrow Airport’s Terminal
5 project with the standard quadrants typically applied in a traditional BSC
approach (Financial focus, Internal focus, Learning and Growth focus, and
Customer focus). That is to say, the Terminal 5 project was a large, public
construction project using private contractors. Yet, the BSC approach is also
applied to the manufacturing sector and health care sector, and is applied in
both private and public organizations. So, to help formulate your arguments,
you’ll want to consider how the T5 project adapted the BSC approach to fit the
prevailing circumstances.
Assignment Expectations
In formulating your essay,
discuss to what degree the evidence suggests the Balanced Scorecard approach is
amenable to most organizations.
Introduction:In this part of your essay introduce your
topic and provide a brief overview of the key points you plan to make in your
paper.
Analysis:In this section present the actual
comparison and contrast between BAA’s approach to the Balanced Scorecard and
more traditional approaches.
Conclusion:Wrap up your argument with a clear and
cogent synopsis of your findings. Do your best to convince your reader (aka
your professor) that your position is valid.
Additional Instructions:Your essay should be 3–4 pages in length
(not counting your title page or references). You must include a title page and
a list references. APA formatting is preferred. Do not paste sections of text
into your essay. All of your work must be written in your own words. It’s OK to
use a short quote now and again, but quotations must be in quotation marks and
properly cited. In-text citations should be used anytime you are borrowing
somebody else’s ideas or information. That is to say, if you are borrowing a
thought from a publication from F. Leghorn’s article written in 2010, that
section of text must be followed with (Leghorn, 2010). Quotations, data, and
general ideas (put into your own words) should all be cited.
Module
2 – SLP
BSC
FLEXIBILITY & THE CUSTOMER PERSPECTIVE
For Module 2, consider your organization’s mission and strategy
from the perspective of its potential, prospective, and present customers. In
this section of the assignment you’ll begin to identify objectives and measures
relevant to that perspective. Refer back to the presentation .trident.edu/content/enforced/40324-BUS499-AUG2014-2/Modules/Module1/111991ObjectivesMeasuresTargets%26ActionPlans.ppt?_&d2lSessionVal=J4G2RKoFFIk5ANVyLILwBMmpz&ou=40324″>Objectives,
Measures, Targets & Action Plans if you need to.
SLP Assignment Expectations
Once you’re reasonably clear on what’s involved, think about
your organization and its customers/clients/users/service
recipients/whatever-you-wish-to-call-them, and then:
·
Identify at least three objectives for the
organization’s customer service perspective and show how they relate
to the mission, vision, and strategy of the organization.
·
For each objective, develop at least one meaningful performance
measure (metric).
·
For each objective, identify at least one expected level of
performance (target).
·
For each objective, identify at least one new action or program
that needs to be developed to ensure successful implementation of the
organization’s strategy (initiative).
·
Comment briefly on the relationships of the customer service
objectives that you’ve identified here to the financial objectives that you
identified in the Module 1 SLP assignment. How do they help to fulfill those
objectives? If they don’t (and they don’t have to), what makes them more
important than objectives that would relate to finances?
·
Finally, do you wish to make any changes to your Module 1
objective write-up in light of your Module 2 experience?
Here’s a table that you may wish to copy and fill in. (The boxes
are expandable; take all the space you need to be complete in your
descriptions. No more than 2–3 pages should be necessary.)

Objective

Measure

Target

Action

Relationships to
other objectives

Revisions (if any)
to Module 1 Objectives

Objective/Module

Measure

Target

Action

Module
3 – Case
BSC
IMPLEMENTATION & THE INTERNAL BUSINESS PROCESS PERSPECTIVE
Assignment Overview
Any large-scale change endeavor requires a great deal of effort
on the part of a given organization to implement. Implementing a corporate-wide
BSC-based performance management system is no different. In implementing such a
system, organizational leaders face the challenge of overcoming organizational
inertia rooted in resistance to change. This is no easy challenge, and is one
of the major reasons why the majority of BSC initiatives (or large-scale change
initiatives in general) fail.
In this module, therefore, instead of looking at the BSC’s value
as a means of integrating strategy with operations or as a useful
performance-management tool, we will put on our “organizational dynamics
consultant hat” and consider what it takes to implement a large-scale
organizational change endeavor.
Case Assignment
After completing the readings presented, write a 3- to 4-page
essay on the following topic:
In your own words, describe the efforts put forth by BAE in
implementing the BSC approach in its organization—from an implementation
perspective. What efforts did management make to assure employees would be
receptive to, and accept, the BSC initiative? Describe to what extent you
believe their efforts paid off.
The case study for BAE can be found in Chapter 7 of:
Murby, L., & Gould, S. (2005). Effective Performance
Management with the Balanced Scorecard: Technical Report. Chartered Institute
of Management Accountants. Retrieved from.cimaglobal.com/Documents/ImportedDocuments/Tech_rept_Effective_Performance_Mgt_with_Balanced_Scd_July_2005.pdf”>http://www.cimaglobal.com/Documents/ImportedDocuments/Tech_rept_Effective_Performance_Mgt_with_Balanced_Scd_July_2005.pdf
Assignment Expectations
Your assignment should include the following:
Introduction: In this part of your
essay introduce your topic and provide a brief overview of the key points you
plan to make in your paper.
Analysis: In this section present the actual
comparison and contrast between BAA’s approach to the Balanced Scorecard and
more traditional approaches.
Conclusion: Wrap up your argument with a clear
and cogent synopsis of your findings. Do your best to convince your reader (aka
your professor) that your position is valid.
Additional Instructions: Your essay should be 3–4
pages in length (not counting your title page or references). You must include
a title page and a list references. APA formatting is preferred. Do not paste
in sections of text into your essay. All of your work must be written in your
own words. It’s OK to use a short quote now and again, but quotations must be
in quotation marks and properly cited. In-text citations should be used anytime
you are borrowing somebody else’s ideas or information. That is to say, if you
are borrowing a thought from a publication from J. Bravo’s article written in
2010, that section of text must be followed with (Bravo, 2010). Quotations,
data, and general ideas (put into your own words) should all be cited.
Module 3 – SLP
BSC IMPLEMENTATION & THE INTERNAL BUSINESS
PROCESS PERSPECTIVE
For Module 3, consider the
organization’s mission and strategy from the perspective of its internal
business processes (from your work on the case, your previous course work, and
your background reading, you should be reasonably clear what such business processes
are). In this section of the assignment you’ll begin to identify objectives and
measures relevant to that perspective. Refer back to.trident.edu/content/enforced/40324-BUS499-AUG2014-2/Modules/Module1/111991ObjectivesMeasuresTargets%26ActionPlans.ppt?_&d2lSessionVal=J4G2RKoFFIk5ANVyLILwBMmpz&ou=40324″>Objectives,
Measures, Targets & Action Plansif you need to.
SLP Assignment Expectations
Once you’re reasonably clear on
what’s involved, think about your organization and its business processes, and
then:
Identify at least three
objectives for improvingthe organization’s internal business
processes, and show how they relate to the mission, vision, and
strategy of the organization.
·
For each objective, develop at least one meaningful performance
measure (metric).
·
For each objective, identify at least one expected level of
performance (target).
·
For each objective, identify at least one new action or program
that needs to be developed to ensure successful implementation of the
organization’s strategy (initiative).
·
Comment briefly on the relationships of the process objectives
that you’ve identified here to the finance objectives that you identified in
the Module 1 SLP assignment and/or the customer service objectives that you
identified in the Module 2 SLP assignment. How do they help to fulfill those
objectives? If they don’t (and they don’t have to), what makes them more
important than objectives that would relate to finance or customer service?
·
Finally, do you wish to make any changes to your Module 1 or
Module 2 objective write-ups in light of your Module 3 experience?
Here’s a table that you may
wish to copy and fill in. (The boxes are expandable; take all the space you
need to be complete in your descriptions. No more than 2–3 pages should be
necessary.)

Objective

Measure

Target

Action

Relationships to other
objectives

Revisions (if any) to Module 1
and/or Module 2 Objectives

Objective/Module

Measure

Target

Action

Module 4 – Case
STRATEGY MAPPING & THE LEARNING AND GROWTH
PERSPECTIVE
Case Assignment
Explain the process of strategy
mapping and how it relates to performance management and establishing value
propositions. You may discuss this theoretically or use the Glacier Inn case
study presented in the Armitage and Scholey (2006) document in your readings to
serve as an example for integrating these ideas. Alternatively, you can use the
Hazard Action Zone case study presented in Murby & Gold document (see
background readings) if you’d prefer.
Armitage, H., Scholey, C.,
(2006). Using strategy maps to drive performance. Society of Management
Accountants of Canada. Retrieved from.cimaglobal.com/Documents/ImportedDocuments/Tech_MAG_Strategy_Mapping_March07.pdf”>http://www.cimaglobal.com/Documents/ImportedDocuments/Tech_MAG_Strategy_Mapping_March07.pdf
Assignment Expectations
Your essay should be 4–5 pages
long and include the following:
Introduction:In this part of your essay introduce your
topic and provide a brief overview of the key points you plan to make in your
paper.
Analysis:In this section present the actual
comparison and contrast between BAA’s approach to the Balanced Scorecard and
more traditional approaches.
Conclusion:Wrap up your argument with a clear and
cogent synopsis of your findings. Do your best to convince your reader (aka
your professor) that your position is valid.
Additional Instructions:Your essay should be 4–5 pages in length
(not counting your title page or references). You must include a title page and
a list references. APA formatting is preferred. Do not paste in sections of
text into your essay. All of your work must be written in your own words. It’s
OK to use a short quote now and again, but quotations must be in quotation
marks and properly cited. In-text citations should be used anytime you are
borrowing somebody else’s ideas or information. That is to say, if you are
borrowing a thought from a publication from J. Neutron’s article written in
2010, that section of text must be followed with (J. Neutron, 2010).
Quotations, data, and general ideas (put into your own words) should all be
cited.
Module 4 – SLP
STRATEGY MAPPING & THE LEARNING AND GROWTH
PERSPECTIVE
For Module 4, consider your
organization’s mission and strategy from the perspective of its learning and
growth (from your work on the Case, your previous course work, and your
background reading, you should be reasonably clear what such activities are).
In this section of the assignment you’ll begin to identify objectives and
measures relevant to that perspective. Refer back to this presentation on.trident.edu/content/enforced/40324-BUS499-AUG2014-2/Modules/Module1/111991ObjectivesMeasuresTargets%26ActionPlans.ppt?_&d2lSessionVal=J4G2RKoFFIk5ANVyLILwBMmpz&ou=40324″>Objectives,
Measures, Targets & Action Plansif you need to.
SLP Assignment Expectations
Once you’re reasonably clear on
what’s involved, think about your organization and its learning and growth
processes, and then:
·
Identify at least three objectives for improvingthe
organization’s learning and growth, and show how they relate to
the mission, vision, and strategy of the organization.
·
For each objective, develop at least one meaningful performance
measure (metric).
·
For each objective, identify at least one expected level of
performance (target).
·
For each objective, identify at least one new action or program
that needs to be developed to ensure successful implementation of the
organization’s strategy (initiative).
·
Comment briefly on the relationships of the learning and growth
objectives that you’ve identified here to the financial objectives that you
identified in the Module 1 SLP assignment, the customer service objectives you
identified in Module 2, and/or the internal business process objectives you
identified in Module 3. How do they help to fulfill those objectives? If they
don’t (and they don’t have to), what makes them more important than objectives
that would relate to customer service, business processes, or financial
operations?
·
Finally, do you wish to make any changes to your Module 1, 2, or
3 objective write-ups in light of your Module 4 experience?
Here’s a table that you may
wish to copy and fill in. (The boxes are expandable; take all the space you
need to be complete in your descriptions. No more than 2–3 pages should be
necessary.)

Objective

Measure

Target

Action

Relationships to other
objectives

Revisions (if any) to Module 1,
2, and/or 3 Objectives

Objective/Module

Measure

Target

Action

Module 5 – Case
INTEGRATION – CAUSAL CHAINS AND STRATEGY
Assignment Overview
You have spent a lot of time in
this course learning about the Balanced Scorecard approach. The benefit of the
approach is that it measures an organization’s performance from multiple
perspectives. You have had an opportunity to consider organizational performance
from several different perspectives and tie performance to strategy. You have
also had an opportunity to consider organizational dynamics in relation to the
implementation of a large-scale project like adoption of the Balanced Scorecard
approach.
In this module you will have an
opportunity to take what you have learned and to apply it as an organizational
consultant.
For this Case Assignment you
will play the role of a consultant presenting a case to a medium-to-large
technology firm. A representative from the company Sonic Technologies has
contacted you and asked you to meet with a group of company executives to
discuss how the BCS approach works in technology organizations.
Of course, it is well known
that consultants are not all-knowing and that it is not uncommon for them to do
a considerable amount of research before presenting a case to a client.
Fortunately, you come across the following document while preparing for the
assignment:
Rohm, H., Malinoski, M.,
Strategy based balanced scorecards for technology. Balanced Scorecard
Institute. Retrieved from:.balancedscorecard.org/Portals/0/PDF/Technology%20Company%20Balanced%20Scorecard%20Systems_06222010_Final.pdf”>http://www.balancedscorecard.org/Portals/0/PDF/Technology%20Company%20Balanced%20Scorecard%20Systems_06222010_Final.pdf
Case Assignment
Your task is to prepare an
overview document that you will provide to the individuals who participate in
your meeting. The document should not exceed 5 pages but should summarize the
key points of the Balanced Scorecard process based on what you have learned
this session and you need to apply what you have learned to technology
organizations.
Assignment Expectations
Your essay should be 4–5
pages long and include the following:
Introduction:In this part of your essay introduce your
topic and provide a brief overview of the key points you plan to make in your
paper.
Analysis:In this section present the actual
comparison and contrast between BAA’s approach to the Balanced Scorecard and
more traditional approaches.
Conclusion:Wrap up your argument with a clear and
cogent synopsis of your findings. Do your best to convince your reader (aka
your professor) that your position is valid.
Additional Instructions:Your essay should be 4–5 pages in
length (not counting your title page or references). You must include a title
page and a list references. APA formatting is preferred. Do not paste in
sections of text into your essay. All of your work must be written in your own
words. It’s OK to use a short quote now and again, but quotations must be in
quotation marks and properly cited. In-text citations should be used anytime
you are borrowing somebody else’s ideas, or information. That is to say, if you
are borrowing a thought from a publication from J. Neutron’s article written in
2010, that section of text must be followed with (J. Neutron, 2010).
Quotations, data, and general ideas (put into your own words) should all be
cited.
Module 5 – SLP
INTEGRATION – CAUSAL CHAINS AND STRATEGY
Signature Assignment for BUS499 SLP Module 5
As you recall, in MGT301
(Principles of Management), attention was given in SLP 5 to building critical
thinking and problem-solving skills, along with information-literacy skills. In
the SLP 5 assignment for MGT499 (Strategic Management), you had the opportunity
to develop your business critical-thinking skills more fully by applying
strategic management principles to your chosen organization in the process of
addressing key stakeholders about strategic initiatives that may be of concern
(older iterations of MGT499 focused solely on the shareholder).
And finally, in BUS499 (BSBA
Integrative Project) you will focus your Module 5 SLP on honing your
critical-thinking and information-literacy skills.
You’ve put a lot of work into
your analyses of the four perspectives considered in the Balanced Scorecard
process. Now it’s time to put it all together! In this module, you’ll be
preparing an argumentative essay on the SLPs from Modules 1–4.
SLP Assignment Expectations
Utilizing Trident’s library
resources, identify at least one case study of an organization that utilizes a
Balanced Scorecard approach, and three additional peer-reviewed papers on the
topic of the Balanced Scorecard. Do some additional reading as well. Based on
the case study found in the literature, conduct a critical analysis arguing
whether your “SLP organization” would do a better or worse job of
implementing the BSC approach. If your organization has already implemented
BSC, then compare implementation success of your “SLP organization”
with the case study from the literature.
In conducting your analysis
formulate a thesis statement and provide a well-thought-out argument in a 3- to
5-page document that compares implementation as described in the case study
with what you would expect out of your “SLP organization.” Here are a
couple of example thesis statements you might want to consider with appropriate
revisions.
·
Based on my review of [XYZ Corporation’s] implementation of the
Balanced Scorecard approach and review of recent BSC-related literature, I
believe it would (or would not) be worth implementing the Balanced Scorecard
approach in my SLP organization.
·
Based on my review of the current literature I believe my chosen
organization has (or has not) done a better job of implementing the Balanced
Scorecard approach than [XYZ Corporation].
Compare and contrast the BSC
implementation success of the organization outlined in the case study you found
in your literature search with the success you would expect (or have
experienced) in your chosen organization. Utilize the peer-reviewed papers to
support your arguments. Above all, your arguments should be convincing and well
supported by the literature.
Be honest! If you don’t think
your organization is up to the challenge, then say so and provide some academically
based resources to support your claim. For instance, if you do not think the
leadership of your organization would be able to pull it off, then find some
leadership-based research to help support your claims. Remember, convincing the
reader is key.
Your assignment will be graded
according to theBSBA Information Literacy Grading
Rubric.(To see
the rubric, go toAssessments>Rubrics.
Click the arrow next to the rubric name and choosePreview.)

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